Ticketing Policies

TICKET SALES

All sales for ticketed events are final. All tickets purchased through The Center Box Office are nonrefundable.

Tickets must be paid for in full at time of purchase. It may take up to three business days for the charge to appear in your records. An email confirmation will be sent upon purchase completion.

EXCHANGES

The Center Box Office does not exchange tickets between events. If an event has multiple performances, tickets can be transferred to another performance of the same event based on availability. Tickets can also be exchanged for different seats at the same event, based on availability. If the new ticket is less expensive, no refund is issued. If the new ticket is more expensive, the patron must pay the balance. All exchanged orders are subject to the $3 processing fee per ticket.

RETURNS

If you are unable to attend a show, please consider donating your tickets for resale by calling (307) 733-4900 or returning them to the Box Office. The Center cannot accept returned tickets for resale after the day of the performance. Any returns processed exclude the $3 surcharge per ticket, which is not refundable.

RESALE

The Center does not authorize, facilitate, or accept responsibility for any third-party ticket sales. The Center does not share patron information from waitlists for sold out shows. However, our Box Office staff is happy to accept unused tickets as returns for resale.

EVENT CANCELLATIONS

In such a case that a production is canceled or rescheduled, ticket buyers will be notified and all ticket changes will be handled by the Patron Services Manager.

LOST TICKETS

Patrons may have duplicate tickets printed at the Box Office by providing a name, order number, or ticket confirmation email. If Box Office Staff are unable to verify an order, new tickets must be purchased. However, if proof of purchase is provided at a later date, a refund for any additional tickets purchased will be issued.

WAITLIST

If an event is sold out, The Center may create a waitlist. If tickets become available, the Patron Services Manger calls the waitlist to resell those tickets. Tickets are not held for any member of the waitlist, even if a voicemail is left for them. Two hours before the start of the show, the waitlist is voided and an in-person standby list is created at the Box Office.

Any questions about The Center's ticketing policy should be directed to the Patron Services Manager, Madison Kwasny, at madison@jhcenterforthearts.org or (307) 733-4900