Frequently Asked Questions

What is the Vendini fee?

All tickets are charged a $3 surcharge fee, which covers the cost of processing and handling your ticket in the Vendini ticketing system. The fee is not refundable in any capacity. The Vendini fee covers system costs, ticket stock and printing, payment method services, and staff preparation.

Are tickets required for children of all ages?

All Patrons are required to have a ticket for ticketed events. Children 24 months (2 years) and younger may be admitted without a ticket, if the child occupies the same seat as the ticket holder. From time to time, a performance group may restrict or advise the age at which children can attend. Please make certain to ask a box office representative at the time of purchase if the content is age appropriate. Event pages on The Center's website will include information for your reference as well. Parents/Guardians are also advised to select age-appropriate performances for their children. Performance groups make every attempt necessary to notify audiences in advance of adult-themed shows. Refunds cannot be issued.

How do I obtain student pricing?

Prices for all shows are determined by the Resident organization or production group, therefore student pricing is not available for all performances. Student pricing refers to ages 2-18 years old or with a current college ID, unless the Resident organization or production group announce differently. The Center Box Office is not responsible for any student pricing.

How do I reserve ADA seating?

The Center Theater is an ADA accessible facility. All ADA seats are located in the box (side) sections of the Orchestra and Balcony levels. If you need assistance, it is helpful to contact The Center Box Office prior to purchasing tickets. For special seating and hearing arrangements, please call 307-733-4900 or visit The Center Box Office in person.

Do you sell gift certificates?

Yes. Give the gift of Creativity Cash to the art-lovers in your life. Creativity Cash gift certificates can be redeemed for tickets, performances, classes and more offered by the following organizations:

Center for the Arts

Art Association of Jackson Hole

Dancers' Workshop

Off Square Theatre Company

Available in denominations of $25, $50, and $100. Creativity Cash can be purchased at The Center Box Office at 265 S Cache Street or over the phone 307-733-4900.

Creativity Cash can be redeemed online, in person, or over the phone for event tickets, however, redemption for classes must be in person at the Resident organizations office.

Do you have a lost and found?

Any articles found in the theater will be turned in to the staff at The Center's front desk, which can be reached at 307-734-8956 or in person at 240 S. Glenwood.

What are The Box Office hours?

Tickets are available for purchase online -

Please visit our Front Desk - 240 S Glenwood St. entrance - for ticketing inquiries during business hours. The Box Office is open 3 hours prior to every performance.
Location: 265 S Cache Street, Jackson WY 83001.

How do Print-at-Home tickets work?

If you select the Print At Home option during checkout, you will receive an email containing a link to download and print your ticket.

Bring your photo ID and your confirmation to The Center Box Office for assistance. You may experience an increased wait time to gain entrance to the event, so please plan accordingly.

You can also view your tickets on your Mobile Phone, just download the Walletini application from the App Store or Android Play Store. See for more info.
​Are you having trouble buying tickets or viewing images on our site?

The Center Box Office would be happy to help and is open Monday - Friday 12-5PM and two hours prior to every performance. Please call 307.733.4900 or stop by 265 S Cache Street in Jackson.

If you continue to have technical difficulties, you may need to update your internet browser in order to use the Center's Vendini ticketing portal. Vendini requires visitors to have certain settings to uphold their high security requirements to keep your data safe. These requirements are Windows 7 or OSx 10.9 or higher and any of the following browsers: Safari 7 or higher, Firefox 24 or higher, Internet Explorer 8 or higher (with TLS 1.2 checked), Opera 10 – 12.7, Recent versions of Chrome, Android 4.4 or IE Mobile 10, iOS 6 or higher.

Don’t know what you have? You can access to find out. For further IT and Vendini issues, please contact Vendini Customer Support at 1-800-901-7173.

Do you offer assisted listening devices for the hearing impaired?

The Center is happy to accommodate requests from individuals needing assistive listening devices. The system was recently updated with support from Jackson Hole Lions Club. Please contact a Center staff member or one of our volunteer ushers at The Center Theater in advance of the performance to request a device.

Where can I find a seating chart of the theater?

The seating chart of the theater varies from show to show, however you may view our standard seating chart here. For the most up-to-date seating chart, please visit the ticketing page for a specific event.